We utilize Australia Post to fulfill all orders on the Happy Toes online store. This ensures a fast, trackable service to complement our quick order fulfillment process. Orders are typically dispatched within 2 business days of payment. Our warehouse operates Monday through Friday during standard business hours, except on national holidays, when the warehouse is closed. During these times, we take measures to minimize shipment delays. Please note that during sales periods, there may be a delay in processing your order. We appreciate your patience during these times.

Free shipping is available for orders over $69 in value after all discounts are applied, excluding postage costs. A delivery fee of $9.8 per order is charged unless you qualify for free shipping. All our parcels are shipped with tracking unless otherwise advised. Once your order has been dispatched, we will send a shipping confirmation email containing tracking information.

If your parcel encounters issues during transit and cannot be located via tracking, please contact us at contact@happytoess.com, and we will collaborate with our couriers to locate it.